Most recently, she became the first female chief executive of ITV in January 2018. She studied history and politics at the University of Kent and began training as a teacher, but a life at the chalk-face had limited appeal. I tend to try and see people formally and informally especially when Im recruiting directors. After some months, I received an e-mail from an Irish pilot based at Charles de Gaulle airport. Back to News & Insights. [20], McCall serves as a non-executive board member in the Department for Business, Energy and Industrial Strategy. This thing about positive action has been quite a big galvaniser internally.. At the time there were only 3 percent of female pilots in the worldwide pilot population; it was so low. I want to know everything about the business. Its about everyone being treated in the same way and having the same opportunities.. She will arrive at the broadcaster, replacing Adam Crozier, from low-cost airline EasyJet, where she has ruled the cockpit for seven years. Some might think the quarrelsome Cypriot tycoon had a point. It still takes people aback when I ask that question, it sometimes catches them slightly off guard. McCall took home a total pay packet of 1.1 million ($1.5M) last . I think the What. We've put in place a lot of foundations. This is the best of British content from the past so very rich content in multi services box sets. I think if HR are not embedded, they dont really understand the business, if they only understand HR and theyre not really in tune with the business, then I think that thats where it fails. Train fares will rise by 5.9% TOMORROW - but travellers can still get cheaper tickets if they buy them before the deadline, Housing market seeing signs of life after grinding to a halt last year, according to online estate agent Rightmove, What happens when classic cars sell for too much? Work was already underway to address these issues when the Black Lives Matter movement swept the world. Read more: The EMpower Top 100 Ethnic Minority Executive Role Models 2021. After some months, I received an e-mail from an Irish pilot based at Charles de Gaulle airport. They actually then give true insights and might say Im actually quite quiet but could also say Im very reliable; so, you get the light and the shade not just the stuff that you expect people to say about strengths and weaknesses which can be asked in many different ways. I think the difficulty is making it work in busy environments. When I get asked to do speeches and especially when I have been asked to do speeches to women who are rising in their careers and they want top tips, then I look at something I did for WACL (Women in Advertising & Communications, London) 20 something years ago and what I said there was use every piece of technology you can, to find the balance in your life so that all the juggling becomes easier. I had actually been thinking about it for some time.. I think the principle is a good one. Has the shift from growth to value kicked in already and what shares could profit? My first job really was The Guardian where I started as a planner and thats obviously where we met, Linda. I then did my masters degree in politics and worked at Costain whilst I was completing my studies. I tend to try and see people formally and informally especially when I'm recruiting directors. A mother of three teenagers a boy and boy-girl twins she says she manages to survive her brutal 14 hour days by taking moments to reflect. I think its all about the individual. Hi Steve, it's a pleasure, really glad you enjoyed the article. I always prepare as much as I can, because that makes me confident. At ITV we have big times ahead. This is due to the "virtuous circle" that more ITVX shows will create, explained McCall. Some viewers were horrified. Rawcliffe was kind of double promoted, McCall said, and the ITV boss worried about how the move might be seen externally. Dame Carolyn McCall, CEO of easyJet, the low-cost airline, has no office to call her own in the large, very orange building known as Hangar 89, where we meet. And Tesco (2005-2008), a position from which she resigned after Tesco sued The Guardian for libel. She studied for a BA degree in history and politics at the University of Kent, Canterbury, where she met future husband, Peter Frawley. Was there a Who or a What that inspired you to develop a career in business? Her appointment to one of the most important jobs in TV, coinciding as it does with the unveiling of the first female Doctor Who, is either a triumph for equality or an outrageous assault on the natural order of male supremacy, depending on your viewpoint. I think the Government can do something about that. For McCall, who ran EasyJet (EZJ.L) and the Guardian Media Group before ITV, championing underrepresented groups has come more or less naturally. QVC . In the seven years since Dame Carolyn McCall became chief executive of easyJet, she has gone from being dismissed by her fiercest rivals to winning their open admiration. As shares tumble and costs soar Will the fast food giants ever deliver for investors? Some links in this article may be affiliate links. Everyone is now aware of it, so what has really shifted is the awareness around diversity whether that's around disability, BAME, LGBT or whether that's around gender. What technology are you passionate about? P.S. Subjects covered in this article include:- #leadership #diversity #HR #businessturnaround #talentacquisition #flexibleworking #itv #tv #recruitment #careers #seniorappointments, Walmsley Wilkinson Associates provides consultative recruitment support and solutions to organisations on a regional, national & international basis. I think everyone agrees with the concept and that most sensible and good employers will want to be able to give flexibility to its employees. In response, the company launched a diversity and inclusion acceleration plan last July. This does not affect our editorial independence. Carolyn McCall DBE is no stranger to being the first. My very first job was actually teaching. I had hardly any experience, so they were cutting costs and I thought that was wrong and if that's what teaching was going to be about, then I didnt want to pursue it. Dismissed as a media luvvie by Ryanairs Michael OLeary when she arrived, she restored staff morale, delivered four successive years of record profits, and piloted EasyJet into the FTSE 100 index. Of course its not the same, but there are some similarities because its about equality. Im telling you that because I think it needs, not just the principle and the awareness, it also needs the structure, process and the action to actually drive it forward, otherwise it wont shift. The Royal Society of Television praised ITV for hosting the first ever all Black panel on Loose Women when it was named Best Daytime Programme 2021 earlier this year. In my head, I really struggled with it, McCall said. Early life and career[edit] McCall was born on 13 September 1961 in Bangalore, India. Rawcliffes addition to the board has been very good, McCall said. There is therefore that important thing of chemistry, instinct and intuition that comes into play. that's very exciting. During 2019 she is undertaking a series of interviews with Business Leaders who have innovated within their field of expertise and have warranted the description of being an inspiring leader. When youve got mobile technology or technology to make your life quicker, more productive, more efficient then you can do more remotely, you can do more while youre travelling, you can do more on your commute. Her promotion made ITV the first FTSE 100 (^FTSE) company with a dedicated diversity director on its board. Thats what drives me and keeps me motivated. I do all my phone calls, do all my emails before I even walk in the door of the office. If you're told to do one thing you do it. In response, the company launched a diversity and inclusion acceleration plan last July. I don't think I've really changed that much in terms of how I approach leadership and management. I don't think Government can legislate for how women feel about returning to work. I think I flourished in a meritocracy. Yours sincerely Captain XX. A policeman mock kneeled on Banjos back, echoing the murder of George Floyd. A company has to do a lot of enabling, an individual has to do some, and I think Government can do that financially. You want to be able to just have the process and policy as a hygiene factor as its actually about people. [14], McCall left EasyJet with a 5 million payment. McCall was speaking as ITV posted a profit fall of 12% but said she is confident of a return to growth despite content investment on new streamer ITVX increasing from 20M ($24M) to 160M ($191M) in 2023. Weve just signed a big ad tech deal and were still the largest broadcaster by a mile in commercial TV, we have mass audiences that are doing very well but doing that ad tech deal is going to be quite an important thing to deliver. ITV chief Carolyn McCall has expressed her disappointment at losing out on broadcasting Emma Raducanu's historic U.S. Open triumph, revealing her company was outbid by rival Channel 4 for the . Before this, no one was championing female pilots, they were just saying the lack of them was woeful. Just two years into the role and this seasoned business leader has already shaken things up, from restructuring the ad sales team, pumping money into new ad campaigns and lauching subscription streaming service Britbox. Two QVC hosts who have been familiar faces to viewers for decades are leaving the shopping network.. Carolyn Gracie announced her time at the network had ended after 19 years of hosting . We use that internally as a bit of a mantra. I knew I wanted to be independent and I knew I wanted to work. The pay gap is unacceptable after 45 years of equal pay legislation, she has said. ITV boss Carolyn McCall has raised concerns that the British cost of living crisis could start hampering broadcaster revenues at a time when they are emerging from the pandemic, while BBC. You never could unless youre in the armed forces where command and control works. This pipeline plan was a really good goal; one in five new entrants coming in will be women, which is fabulous. McCall was speaking as ITV posted a profit fall of 12% but said she is confident of a return to growth despite content investment on new streamer ITVX increasing from 20M ($24M) to 160M ($191M). Id rather be accessible and make time for people because I think you get much more out of that. I don't want to be into the detail of everything, but I want to know enough about the business that I understand every area so that I understand the impact on our people, on our business, the key drivers and on our customers. [Former ITV News presenter] Trevor McDonalds been one of the greatest role models in ITVs history actually, McCall said. She also survived tussles with EasyJet founder Sir Stelios Haji-Ioannou, including over her pay. Do you think it would take government legislation to assist women to return after maternity? We work closely and confidentially with our clients and our candidates to provide bespoke recruitment solutions with a key focus on C-suite, Management and Specialist Appointments. I think the awareness has increased but I think the how is still quite hard for a lot of people. However, you can find that some individuals in HR are so focused on process and policy that they lose sight of what youre trying to do. Its so important to listen to them about what they think because they tend to be much closer to the customer end experience. ITV, led by CEO Carolyn McCall, saw total external revenue rise 8 percent over 2021 to 3.7 billion pounds ($4.4 billion). Off screen, I believe we do well in certain areas and we are working hard on other areas. In 2008, she was named Veuve Clicquot Business Woman of the Year and appointed Officer of the Order of the British Empire (OBE) in the 2008 Birthday Honours for services to women in business. We have to plan carefully for people coming back to work and for encouraging people back to work and then allowing them flexibility to start bedding in again. Carolyn is the first female Chief Executive of ITV,. Michael O'Leary, the . Sometimes people in management feel uncomfortable about saying things because they think it might be un-PC, so then they dont say it at all. I'm telling you that because I think it needs, not just the principle and the awareness, it also needs the structure, process and the action to actually drive it forward, otherwise it won't shift. Gresham House's Ken Wotton on why he gets stuck in to back small companies that can win big, Do not sell or share my personal information. Do you have a favourite interview question? She was offered a job on Kevin Kelly's Business magazine. That's because of technology. [12], McCall's departure from EasyJet was announced on 17 July 2017[13] after seven years at the company. The greatest danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it - I feel that is a really appropriate quote. Of course its not the same, but there are some similarities because its about equality. But, bluntly, you need to be educated. The list put together by diversity and inclusion organisation INvolve celebrates non-ethnic minority executives who are championing their ethnic minority colleagues by pushing for greater representation and equality in the workplace. McCalls advice to leaders looking to emulate her success as an advocate is to create strong employee groups who can speak up for the underrepresented, listen to them, and develop clear and concrete plans in response to what you hear from them. We are therefore doing quite well on screen. [3] She replaced Adam Crozier in the role. GMG Regional Media: the Manchester Evening News and its website along with several other UK regional newspapers. Have we let energy giants make too much profit? Jeremy Clarkson's "awful" comments about Meghan Markle have had "no washover onto the ITV brand," according to CEO Carolyn McCall. Friday, 5th January 2018. With her arrival at the broadcaster, McCall becomes the second woman to lead a major TV network after Alex Mahon was made Channel 4 boss last month. What do you see as your biggest career highlights or achievement to date? thats very exciting. It was a big moment selling 50 percent of it and having a 800 million in the bank. At EasyJet, I set up a womens network and encouraged a LGBT network. [16], On 8 January 2018, following seven years as easyJet chief executive, McCall became the first female chief executive of commercial broadcaster ITV. In her later days at the firm, she came under fire for her own generous pay whilst staffers were forced to don hair shirts. "Actually that was something that was seen and got a massive discussion going and thats what were there to do to push the conversation forward, even if its not very comfortable. We have obviously looked very closely at how were doing that, whether were doing that clearly not enough. Yours sincerely Captain XX. The intentions are always good on screen, but its a complicated business. She has helped ITV broaden its BAME recruitment network and helped to educate board members on the issues affecting these communities. This is Money is part of the Daily Mail, Mail on Sunday & Metro media group, I have always been very organised but now I am hyper-organised as a result of having a family. How would X describe you. What I hear repeatedly is once you have your second child and you're looking at childcare, it becomes very expensive, because you're paying for that childcare out of your taxed income and you're often paying two taxes because if you have a nanny or extra childcare support, you're paying tax on that as well. There were accusations of hypocrisy when Guardian Media Group used an offshore structure to buy businesses from Emap, in partnership with a private equity firm. Job: chief executive, Guardian Media GroupAge: 47Industry: publishing, broadcasting, digital mediaTurnover: 502.1mStaff: 4,314Salary: 498,000 (inc benefits) (2008 . It can be hard coming back to work. ITV warns of plunging advertising revenues but insists Clarkson row hasn't damaged its brand. At EasyJet, I set up a women's network and encouraged a LGBT network. Its quite bold, going into a market which Netflix has already been in for eight years but it's not Netflix. Thats why we did what we did with Diversity.. She has been the chief executive of ITV since 2018. All I would say is I think that I have only ever done it one way and you know me well from my past. Dame Carolyn McCall, DBE who is married to Peter and has three children, became the first female Chief Executive of ITV in January 2018. You have to be clear headed and have a clear vision but its the people in an organisation that will make the vision a reality. She has also been a member of the Royal Academy Corporate Board for the last four years, and in September 2014 she joined the Burberry Board as non-executive director. She said, yes its a good thing. Prove what Britain's worth, says MAGGIE PAGANO: Over last 20 years or so UK investors have fallen out of love with British equities, Services sector returns to growth but prices keep rising as firms face sharp rise in food costs and higher wages, How I became a 'Popular Investor' followed by others: Businessman who has averaged a 21% annual return since 2015 reveals how he invests, Become a neighbour of Clarkson's Farm: Three Cotswold houses for sale in Chadlington - the village by Diddly Squat. BP and Shell shares have bounced 45% in a year and pay big dividends, but will they be held back for not being green? Linda Walmsley is a professional interviewer and business owner of UK recruitment search and selection firm, Walmsley Wilkinson Associates. I think hiring is one of the most difficult things you can do at any level because talent is everything and you want to get the best people whatever role you're in at management level. The list put together by diversity and inclusion organisation INvolve celebrates non-ethnic minority executives who are championing their ethnic minority colleagues by pushing for greater representation and equality in the workplace. Rawcliffe was kind of double promoted, McCall said, and the ITV boss worried about how the move might be seen externally. Ive always been asked how I do what I do, she said. Property body publishes guidelines for homeowners considering installing it, Government pushed to ease rule stopping 'pension recycling' for tax gain - as critics say it harms older people who return to work, MARKET REPORT: Airline stocks fly higher as German carrier Lufthansa returns to profit after torrid time during pandemic, As chip designer Arm chooses to float in US Ex-chancellor warns London stock market now 'less attractive', Leonardo DiCaprio and Kim Kardashian quizzed by FBI over links to fugitive financier. I believe people find it incredibly painful financially to come back to work, especially middle management. Change is happening on screen too. But we felt our talent was being attacked.. When it came to the crunch, we thought: we dont want to be virtue signalling, McCall said. In 1986 she joined The Guardian Media Group, where she progressed from within advertising sales to become CEO. Do you think it would take government legislation to assist women to return after maternity? Ive got three kids and they roll their eyes when I say it to them as I say it so often. Those areas should be a very important emphasis in HR What you do realise is that there is a huge amount of process that has to be done, which is an essential thing. You cant make people return to work but what you can do is put in place enablers. More companies need to think about returning to work induction programs. I realised that wed cracked the operational issues when I got an email at Easter. This was just nine months in and I thought okay theres still quite a lot to do but were on our way, because when the pilots tell you things are getting better than you really know they are. I'd rather be accessible and make time for people because I think you get much more out of that. In 1986 she joined The Guardian Media Group, where she . The chief executive of ITV said Jeremy Clarkson's comments about the Duchess of Sussex "do not wash over" and negatively impact the brand. For many people working in TV, the only opportunity they have had to observe Carolyn McCall has been at The Guardian's annual post-MacTaggart lecture dinners, held at the . You can have an amazing individual who ticks every single box, but if they can't get the team onside and the rest of the team don't really want to turn to them for advice or want their opinion then it becomes very difficult to have a really high performing team. Ive always been asked how I do what I do, she said. Everything! We weren't on time, customers were very unhappy, we were cancelling flights in the middle of summer, cancelling people's holidays, it was really miserable. At ITV, we are quite advanced because we have had to be from an on screen perspective. describing an influencers road to success, but with much humility on the way. However, you can find that some individuals in HR are so focused on process and policy that they lose sight of what you're trying to do. What technology are you passionate about? They were offering rubbish teachers like me a job. BANK OF DAVE replies, Four in five homes don't have enough buildings or contents insurance cover: Here's how to tell if YOUR prized asset might be underinsured, No fault divorce is 'turbo-charging hasty DIY splits' - but spouses could be worse off if important assets like pensions are overlooked, say critics, 'The Beast' for sale: British-built classic car famed for being embroiled in a Rolls-Royce legal case - with a 27-litre aircraft engine guzzling 8 PINTS of fuel a minute, How to pack the pooch:Cars are now being designed to ensure that pets travel safely too - with some of the best ideas to be put on show at Crufts. I think I flourished in a meritocracy. You cannot sit in an office and think that you can control what's going on because you just can't. Its a big cultural shift. At a dinner she attended shortly after she was hired, a male speaker made a quip about doors-to-manual, Carolyn from the stage. Her 2019 base salary was set to increase by 2.5 per cent "in line with the wider employee group". Nationwide hikes cost of home loans just weeks after cutting them, as swap rates start to rise, Will spray foam insulation make your property hard to sell or mortgage? I had regularly read the Guardian, so I couldn't believe that he was the editor and I was a 24-year-old planner. Do you have a favourite interview question? Affiliate links: If you take out a product This is Money may earn a commission. Thats not an excuse anymore.. I think it's all about the individual. I like the model of embedding HR partners in divisions so that they really understand what the goals, objectives and strategy are and then help deliver those through working with the team. Millions of ITV viewers watched as troupe leader Ashley Banjo told his future child the story of 2020. If you click on them we may earn a small commission. They ranged from claims it wasnt appropriate for family viewing to arguing broadcaster ITV was unfairly promoting a political organisation. "The number of emails we got shocking." ITV stood firm in the face of. I think the What. You never could unless you're in the armed forces where command and control works. I think if HR are not embedded, they don't really understand the business, if they only understand HR and they're not really in tune with the business, then I think that that's where it fails. But its very nice for ITV I think.. It was a complex business to get right, so I feel very proud of my easyJet years and my team there. I think intuition and instinct are real skills and are important. We have to plan carefully for people coming back to work and for encouraging people back to work and then allowing them flexibility to start bedding in again. [10], During McCall's tenure at EasyJet, the airline's shares almost quadrupled,[11] and McCall arranged for the airline to "snatch up pieces" of Air Berlin and Alitalia. They actually then give true insights and might say I'm actually quite quiet but could also say I'm very reliable; so, you get the light and the shade not just the stuff that you expect people to say about strengths and weaknesses which can be asked in many different ways. Dame Carolyn McCall, DBE who is married to Peter and has three children, became the first female Chief Executive of ITV in January 2018. Its not good for anyone when someone is not working out and identifying that and working as a business partner to fix them. ITV is a very warm and quite welcoming environment, McCall said, but the council helped management identify areas of disparity and highlighted how the organisation could be doing more to promote BAME individuals to senior leadership positions. I implemented the female pilot initiative with a close colleague. It was a complex business to get right, so I feel very proud of my easyJet years and my team there. Ive always found it baffling. So that was the What, it was the culture of the Guardian and the purpose of the Guardian; the fact that it was very flat and if you were good at what you did, you had views and you proved yourself, then it was a meritocracy and I loved that. I have been talking about it for some time and remember having a conversation with Gordon Brown about this, but it just doesnt seem to permeate within Government. They have legislated for us all to reveal our gender pay gap; which is a wholly good thing as it focuses everybodys mind, but I think without legislation on tax you still have issues. We've also got a large studios business that sells content right around the world not just to ITV and we are growing that. I think as a woman, you have a different experience but you have an experience of being treated rather oddly I think, especially as you get more senior. This often tends to be about women, because it is usually about families and childcare, but it could also be about carers, about men returners, or individuals looking after older parents. McCalls advice to leaders looking to emulate her success as an advocate is to create strong employee groups who can speak up for the underrepresented, listen to them, and develop clear and concrete plans in response to what you hear from them. Youve got children? Work was already underway to address these issues when the Black Lives Matter movement swept the world. Theres so many good things that I feel very proud to have been associated with. What do you see as your biggest career highlights or achievement to date? Dame Carolyn Julia McCall DBE (born 13 September 1961)[1][2] is a British businesswoman of Scottish and Irish descent. You can't make people return to work but what you can do is put in place enablers. Carolyn McCall hopes investors will adjust their set as the broadcaster kicks off a new streaming service 'We've caught up,' says ITV's boss. Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? can be about process and not about people. [Former ITV News presenter] Trevor McDonalds been one of the greatest role models in ITVs history actually, McCall said. Linda had the pleasure of working with Dame Carolyn McCall during her 14 years with Guardian Media Group. Ofcom, Britains broadcasting regulator, received 24,500 complaints from viewers. Cowgill House, Gisburn Road, Sawley, Clitheroe BB7 4LH, +44 (0) 1200 401201 I said to Ade [Rawcliffe, ITVs group director of diversity and inclusion], I think its a good thing, dont you? Its quite bold, going into a market which Netflix has already been in for eight years but its not Netflix. Ive always found it baffling. I will also get other people involved in the process for the cultural fit. [3] She previously served as the chief executive of easyJetfrom 2010 to 2017.