This information must be sent via email and give Wisecars the relevant details of the incident. Some Car Rental Companies in some rental countries may also require an International Driving Permit. Wisecars does not own any physical locations or offices. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. The price is at end only a quarter of thee rate! Date of experience: 07 February 2023. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. Re: Wisecars car rentals. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. Your contract for car rental will be between you and the Car Rental Company. If you are late for your pick-up, you could lose your car. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. Please keep in mind that inclusions may differ between car rental companies. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. they are untrustworthy. They may be needed if you wish to make a claim. Wisecars does not own or operate any Car Rental Companies. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. There might be differences based on offers. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. That should not even be separate. Replies to negative reviews in < 24 hours. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. You can also find this information on the confirmation voucher. I booked a rental car in Germany and had a flight get delayed that was going to make me late. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. Excess Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Email Protect your account with two-step authentication I attempted to rent a car from them for a few days for $535. Trustpilot is assessing this review in accordance with our flagging process. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Service 36 Value 36 Shipping 18 Returns 26 Quality 30 Please note, making a new booking may result in the change of the Car Rental Company. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. Dear Sara,Thank you for contacting us! By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. We used in October 2022. Reduce your carbon footprint by selecting a greener car hire option. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. All rights reserved. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. Your contract for car rental will be between you and the Car Rental Company. Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Powered by. My invoice said"NOTHING more to pay" but they state somewhere is says I'm not insured. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. I will give you a five star rating. If this is the case, it will be clearly stated on your voucher. When picking up the car, every driver must present their licence. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Here are 8 tips for writing great reviews. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Due to this protection, it cannot be read by any third party. In peak periods this may not be achievable. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. Wisecars does not take responsibility for partners response times. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. We will send you your rental voucher 48 hours before your pick-up time. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. Even worse, they've created hundreds of fake 'good' reviews to fool people. a copy of your voucher or an eVoucher to show that you have paid for the car; the main drivers credit card with enough funds for the cars deposit; each drivers valid driver's license, which they have held for at least 12 months (often 24 is a requirement); further means of identification, e.g., passport or any other ID the car company needs to see. Please read carefully the terms of the Car Rental Agreement before signing it. I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. I had questions about requirements of car insurance. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. There rating is probably false and it never mentioned a basic passage. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. 8 Feb 2023. We do not delete personal data on the request of a third party. To improve our service and website, we may use small data files known as Cookies. Please make sure you return the vehicle to the same rental company from which you collected it. ago Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. Just scroll down to the bottom of this page and create a support ticket. In this case, you can present proof of your own coverage with your credit card or purchase it at the pick-up.You can also check this information on the Supplier Terms and Conditions at the bottom of the page.UPDATE:There are different deals we offer from Fox at certain locations. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. All related documentation must be kept if an insurance claim is submitted. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Only persons listed as drivers on the Car Rental Agreement can drive the car. No charge will be made for amending your booking before the start of your rental. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. If additional information is required, the process may be extended for another 28 calendar days. Please read the following to know what is included/excluded in our coverage offers. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. Minimum age requirements on larger cars may also be higher at some locations. Your voucher is normally issued 48 hours before the pick-up time. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 Amendments can only be made up to 48 hours before the pick-up time. Alternatively, just sign in or register using your Google or Facebook account. After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. We do not delete personal data on the request of a third party. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. What's Wisecars' cancellation policy? These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of England and Wales. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. In all these cases, you will receive no refund of the money you have paid. All bookings include free cancellation up to 48 hours before the pick up time. Dear Paul,Thank you for contacting us! If your additional driver is under 30 or over 65, please check your car's terms and conditions. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Wisecars allows customers to manage all their bookings conveniently in the self-service environment under Wisecars English (CA) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow . Wisecars is an independent travel broker who does not represent any particular car rental company. If you are involved in an accident, the local police and the Car Rental Company must be contacted. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. He explained to me patiently and clearly. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. Contact Wisecars 5214f Diamond Heights Boulevard, San Francisco, CA, 94131, United States Advertiser Disclosure: If you click on one of our links, we may receive a compensation. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. What's Wisecars' cancellation policy? damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. However, this is not true. Great service! Keep copies of all relevant documentation you are asked to complete. Fill in your personal information and state your request. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. If not, you will need to purchase the cover at the car rental company counter. Dear Mariska,Thank you for sharing your booking experience with others!We hope your pick-up goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. Even a basic insurance. If you do not agree with any part of them, you must not proceed with your booking. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. However, please keep in mind that any changes that you make to your booking will probably change the rental price. Please read carefully the terms of the Car Rental Agreement before signing it. There are too much additional insurances taxes etc. Tradues em contexto de "antes do nicio da locao" en portugus-ingls da Reverso Context : Cancelamentos efetuados entre 15 dias e 72 horas antes do nicio da locao: O depsito de 30% no ser reembolsado. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Please read the following to know what is included/excluded in our coverage offers. 185. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle.